Shipping policy
At Walking Pi, we’re committed to delivering a smooth and reliable shipping experience—so you can focus on getting outside with your little adventurers.
Processing Time
* All orders are processed within 1–3 business days.
* Once your order ships, you’ll receive a confirmation email with a tracking link to monitor delivery status.
Shipping Methods & Delivery Times
We partner with trusted carriers to provide reliable shipping across regions. The carrier used depends on your location, package size, and shipping method selected at checkout.
* Standard Shipping: 3–7 business days
* Expedited Shipping: Available at checkout (delivery times may vary)
Delivery estimates are based on business days and do not include weekends or holidays. Shipping times may vary due to location, weather, or carrier delays.
International Shipping
We currently offer international shipping to select countries. Please note:
* Customs duties and import taxes may apply at the destination.
* These charges are not included in our shipping rates and are the customer’s responsibility.
* We recommend checking with your local customs office before placing an order.
Delays, Damages & Lost Packages
* If your order is delayed, we’ll notify you promptly with any available updates.
* In the rare event of a lost or damaged package, please contact our support team at support@walkingpi.com, and we’ll assist you in resolving the issue.
Questions?
If you have any questions about your order or shipping, don’t hesitate to reach out to us at support@walkingpi.com.