Privacy policy
Effective Date: July 18, 2025
At Walking Pi, your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from walkingpi.com (the “Site”), or otherwise engage with our services (the “Services”).
By using our Site or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.
1. Updates to This Policy
We may update this policy periodically to reflect operational, legal, or regulatory changes. When we do, we’ll update the “Effective Date” and post the revised policy on this page.
2. Information We Collect
We collect personal information in the following ways:
Information You Provide
* Contact Information: Name, email, phone number, billing/shipping address
* Order Details: Items purchased, payment method (processed securely via our payment provider), shipping information
* Account Info: Username, password (if you create an account)
* Customer Support: Any messages or information you share when you contact us
Information Collected Automatically
When you visit our Site, we automatically collect data using cookies and similar technologies:
* IP address, device type, browser type
* Pages viewed, time spent, referring site
* Location data inferred from your IP
See Shopify’s Cookie Policy for details on cookie use.
Information from Third Parties
We may receive information about you from:
* Shopify (our e-commerce platform provider)
* Payment processors (for secure payment and fraud prevention)
* Marketing or analytics providers (e.g., to analyze website usage or campaign effectiveness)
3. How We Use Your Information
We use your personal information to:
* Process and fulfill your orders
* Provide customer support
* Communicate with you about your account, orders, or returns
* Send promotional emails or marketing (with your consent)
* Improve and optimize our website
* Prevent fraud and ensure account security
You may opt out of marketing at any time by clicking “unsubscribe” in our emails.
4. Sharing Your Information
We may share your personal information with:
* Service providers (e.g., Shopify, shipping carriers, payment processors, customer support)
* Marketing partners (to show you relevant ads or promotions, if you’ve opted in)
* Legal or regulatory bodies, if required by law
* Affiliates and business partners (if necessary for business operations)
* Third parties in connection with a business transfer (e.g., merger, acquisition)
We do not sell your personal information.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
* Operate the Site effectively
* Analyze traffic and performance
* Personalize your experience
* Show relevant advertisements
Most browsers allow you to manage or disable cookies. However, disabling cookies may affect the Site’s functionality.
Learn more: Shopify Cookie Policy
6. Your Rights
Depending on your location, you may have the right to:
* Access the personal data we hold about you
* Correct or delete your personal data
* Object to or restrict processing of your data
* Request data portability
* Withdraw your consent (if applicable)
To exercise your rights, email us at support@walkingpi.com. We may ask for verification before processing certain requests.
We will never discriminate against you for exercising your rights.
7. Children's Privacy
Our Site is not intended for children under 13, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can delete it.
8. International Users
Your data may be transferred and stored outside your country, including in the U.S. and Canada. When transferring data from the EU/UK, we use legal safeguards like Standard Contractual Clauses to protect your information.
9. Data Security & Retention
We use reasonable technical and organizational measures to secure your data. However, no system is 100% secure.
We retain your personal information only as long as necessary for:
* Fulfilling orders
* Providing support
* Complying with legal obligations
* Resolving disputes or enforcing policies
10. Third-Party Links
Our Site may include links to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before submitting personal information.
11. Contact Us
If you have questions or want to exercise your privacy rights, please contact us at:
📧 support@walkingpi.com