Help Center
How can we help?
Find answers about shipping, sizing, product care, and more.
Orders
No—guest checkout is available. Creating an account helps you track orders and manage returns faster.
Orders are processed quickly. If you need to make changes, please contact us immediately. If it's already shipped, you can follow our return process.
Shipping & Delivery
Yes—standard shipping is free on all orders within Canada.
Returns & Exchanges
We offer easy returns and exchanges within 30 days of purchase. Items must be in original, unworn condition with tags attached.
Yes! We stand by our quality with a 365-day waterproof guarantee on all our waterproof footwear.
Sizing & Fit
Our shoes generally fit true to size. We offer Little Kid sizes 10–13 and Big Kid J1–J3.
View Sizing Chart
Care & Tech
Pi-Tex™ is our proprietary waterproof performance technology. It features a fluorine-free TPU membrane that keeps water out while allowing feet to breathe, keeping them dry and sweat-free.
For most dirt and mud, simply wipe clean with a damp cloth. For deeper cleans, hand wash with mild soap and air dry. Avoid machine washing or high heat to preserve the waterproof membrane.
Absolutely. Our gear is PFAS-free, vegan, and uses eco-friendly DWR coatings. We prioritize safety and sustainability in every pair.
General
We are proudly Canadian! Our gear is designed in Vancouver, British Columbia, inspired by the rugged beauty of the West Coast.
It represents our commitment: 3 pillars of performance, 1 goal to inspire discovery, and gear ready for 4 seasons.