Refund policy

At Walking Pi, we stand behind the quality of our products. If something doesn't work out, we're here to help make it right.

30 days to return or exchange
You have 30 days from the date of delivery to request a return or exchange. To be eligible, items must be new, unworn, unused and unwashed, with tags attached, in the original shoebox or packaging, with proof of purchase.

Exchanges are free
Need a different size or colour? Exchanges are on us.

Returns are free
There is no fee to return an item. Once we receive and inspect your return, we'll refund your original payment method within 10 business days. Your bank may take a few extra days to post it.

How to start a return or exchange
Email support@walkingpi.com with your order number and let us know if you'd like an exchange or a refund. All returns must be approved before you send anything back. Returns sent without approval won't be accepted.

Canada: free Canada Post drop-off
Once your return is approved, we'll send you a link to enter your return details. You'll get a QR code to show on your phone at any Canada Post location. No printer needed.

United States
Once your return is approved, we'll email you the return instructions.

Please protect the shoebox
Please don't tape, write on, or stick labels on the shoebox. A marked or damaged shoebox means we can't resell the shoes.

Damaged or wrong item?
If your order arrives damaged or defective, or you received the wrong item, email support@walkingpi.com right away. We'll make it right at no cost to you.

Haven't received your refund?
If more than 15 business days have passed since your return was approved and you haven't received your refund, contact support@walkingpi.com.